Recommend me a credit card company (or bank) with good customer service

Bad-mofo · 07-18-2008, 10:46 AM

...and by "good customer service" I mean only one thing: I don't wanna hear Indian accent on the other end of the line. See? I'm not picky at all.

I refuse to do any business with companies that transfer American jobs offshore and particularly to India. I believe there are (perhaps few) left who's not doing this.

SPEED · 07-18-2008, 11:57 AM

I agree with your sentiment, but good luck finding one these days.

Cyanide41 · 07-21-2008, 08:16 AM

I don't think I have ever talked to a bank rep that was from india. Now tech reps, that is a different story

Bad-mofo · 07-21-2008, 01:57 PM

Here's how it went for me. I pay my credit cards in full every month and last month I forgot about one of them. Next thing I know (I mean my wife since they called my home number) is people with a very distinctive accent calling me on behalf of that bank.

I did resolve the issue (paid the bill), but the whole incident got me thinking. I understand it's the battle with windmills, but maybe some customer service manager (a dignified American of course) would pay attention to my case: losing a long-term customer over the Indian accent.

Oh, here's how the conversation went:
(unmistakable long delay)
"Good morning, Sir, how are you?"
"Are you calling from India?"
silence
"I asked you: Are you calling from India?"
"Yes"
"I will not talk to you. Get me some American on the line"
(silence)
"But Sir..."
I hang up. 5 minutes after that I get another call. That time it's normal English.

It may not seem like a big deal to you ...Oh, and another disclaimer: I don't give a f_ck how racist it sounds... But I listen to Hindi (they don't even bother to use English on American soil) 8-10 hours a day at work as 200 or so of them (minimum-pay illegal L-1 visa workers) surround me at work, and that's only the tip of the iceberg. They simply relay work to 500-600 $5/hr monkeys in India. So having seen the extent of it I'm a little sensitive when I hear that accent. Not to mention they literally cost me about $40K a year 9at the very least), so yes, I'm very biased.

SPEED · 07-22-2008, 03:00 PM

WAMU uses Inda. Had a very hard time understanding their English when I called with a question about a new credit card I had recived. Frustrating.

Draconius · 07-22-2008, 03:22 PM

Don't get Citi...I just called them and when I have to hear this:

"To continue in English please press 1"

it drives me nuts! Happened when I called the IRS!!!!! WTF!?!?!??!

Try Chase. I always get an american when I call.

Bad-mofo · 07-22-2008, 04:07 PM

LOL. It IS Chase though the caller ID displays "Bank One".

I also have Citi though haven't yet had the "pleasure" of talking to some "John" or "Bob" from across 12 time zones.

What about BofA?
Wachovia also has credit cards, doesn't it?
What else is out there: Visa or Mastercard? I already have AmEx.

phydeaux · 07-22-2008, 06:54 PM

Have you tried a credit union?? I don't do any extensive banking transactions, but I have never spoken to anyone that didn't "sound" American. University and State Employees Credit Union. I have seen ads for them lately so I don't think it's limited anymore.
USE Credit Union :: Home

Bad-mofo · 07-22-2008, 11:11 PM

Credit unions is a good idea. Thanks.

LadyDemona · 07-25-2008, 12:39 PM

I agree that Chase is great but definitely would also recommend a credit union.

07-18-2008, 10:46 AM	#1
Bad-mofo Canyon Carver Join Date: Mar 2005 Location: Aliso Viejo, CA Bikes: 03 R6, 04 R1, 06 450SMR Age: 36 Posts: 546 iTrader: (0) Rep Power: 4 (16)	Recommend me a credit card company (or bank) with good customer service ...and by "good customer service" I mean only one thing: I don't wanna hear Indian accent on the other end of the line. See? I'm not picky at all. I refuse to do any business with companies that transfer American jobs offshore and particularly to India. I believe there are (perhaps few) left who's not doing this.

07-18-2008, 11:57 AM	#2
SPEED Administrator Tournaments Won: 2 Join Date: Jun 2004 Location: So Cali Bikes: '07 Honda CBR600RR, Cag Pocket bike Age: 43 Posts: 10,916 iTrader: (5) Rep Power: 15 (42)	I agree with your sentiment, but good luck finding one these days. __________________ Live to ride another day!" SIGN UP HERE --> "Zoomsplat" -Wingers" SPORTBIKES WEST.COM User Maintenance General Forum Usage Reading and Posting Messages

07-21-2008, 08:16 AM	#3
Cyanide41 Know It All Join Date: Apr 2005 Location: San Diego Posts: 464 iTrader: (0) Rep Power: 4 (20)	I don't think I have ever talked to a bank rep that was from india. Now tech reps, that is a different story __________________ ..::JAMES::..

07-22-2008, 03:00 PM	#5
SPEED Administrator Tournaments Won: 2 Join Date: Jun 2004 Location: So Cali Bikes: '07 Honda CBR600RR, Cag Pocket bike Age: 43 Posts: 10,916 iTrader: (5) Rep Power: 15 (42)	WAMU uses Inda. Had a very hard time understanding their English when I called with a question about a new credit card I had recived. Frustrating. __________________ Live to ride another day!" SIGN UP HERE --> "Zoomsplat" -Wingers" SPORTBIKES WEST.COM User Maintenance General Forum Usage Reading and Posting Messages

07-22-2008, 03:22 PM	#6
Draconius Squid Join Date: Jun 2007 Location: SDSU Bikes: '08 GSXR600 Posts: 196 iTrader: (0) Rep Power: 2 (23)	Don't get Citi...I just called them and when I have to hear this: "To continue in English please press 1" it drives me nuts! Happened when I called the IRS!!!!! WTF!?!?!??! Try Chase. I always get an american when I call. __________________ '07 GSXR600 - Black/Black

07-21-2008, 01:57 PM	#4
Bad-mofo Canyon Carver Join Date: Mar 2005 Location: Aliso Viejo, CA Bikes: 03 R6, 04 R1, 06 450SMR Age: 36 Posts: 546 iTrader: (0) Rep Power: 4 (16)	Here's how it went for me. I pay my credit cards in full every month and last month I forgot about one of them. Next thing I know (I mean my wife since they called my home number) is people with a very distinctive accent calling me on behalf of that bank. I did resolve the issue (paid the bill), but the whole incident got me thinking. I understand it's the battle with windmills, but maybe some customer service manager (a dignified American of course) would pay attention to my case: losing a long-term customer over the Indian accent. Oh, here's how the conversation went: (unmistakable long delay) "Good morning, Sir, how are you?" "Are you calling from India?" silence "I asked you: Are you calling from India?" "Yes" "I will not talk to you. Get me some American on the line" (silence) "But Sir..." I hang up. 5 minutes after that I get another call. That time it's normal English. It may not seem like a big deal to you ...Oh, and another disclaimer: I don't give a f_ck how racist it sounds... But I listen to Hindi (they don't even bother to use English on American soil) 8-10 hours a day at work as 200 or so of them (minimum-pay illegal L-1 visa workers) surround me at work, and that's only the tip of the iceberg. They simply relay work to 500-600 $5/hr monkeys in India. So having seen the extent of it I'm a little sensitive when I hear that accent. Not to mention they literally cost me about $40K a year 9at the very least), so yes, I'm very biased.

07-22-2008, 04:07 PM	#7
Bad-mofo Canyon Carver Join Date: Mar 2005 Location: Aliso Viejo, CA Bikes: 03 R6, 04 R1, 06 450SMR Age: 36 Posts: 546 iTrader: (0) Rep Power: 4 (16)	LOL. It IS Chase though the caller ID displays "Bank One". I also have Citi though haven't yet had the "pleasure" of talking to some "John" or "Bob" from across 12 time zones. What about BofA? Wachovia also has credit cards, doesn't it? What else is out there: Visa or Mastercard? I already have AmEx.

07-22-2008, 06:54 PM	#8
phydeaux Moderator Join Date: Feb 2007 Location: San Diego Bikes: 05 FZ1/01 RC51 Age: 51 Posts: 981 iTrader: (0) Rep Power: 2 (28)	Have you tried a credit union?? I don't do any extensive banking transactions, but I have never spoken to anyone that didn't "sound" American. University and State Employees Credit Union. I have seen ads for them lately so I don't think it's limited anymore. USE Credit Union :: Home __________________ Boycott shampoo, you shouldn't settle for anything less than 100% REAL poo!

07-22-2008, 11:11 PM	#9
Bad-mofo Canyon Carver Join Date: Mar 2005 Location: Aliso Viejo, CA Bikes: 03 R6, 04 R1, 06 450SMR Age: 36 Posts: 546 iTrader: (0) Rep Power: 4 (16)	Credit unions is a good idea. Thanks.

07-25-2008, 12:39 PM	#10
LadyDemona Spammer Join Date: Dec 2007 Location: PQ in San Diego, CA Bikes: 2004 ZZR600 Age: 34 Posts: 15 iTrader: (0) Rep Power: 0 (10)	I agree that Chase is great but definitely would also recommend a credit union. __________________ <--------Paulette __________________ Lord, Grant me the Serenity to accept the fact that I can't pass them all, The Courage to pass most... And the Wisdom to hide the bodies of those who refuse to GET THE HELL OUT OF MY WAY!! "Number '69' All the Way!" "GO NICKY HAYDEN!!!" Paulette's MySpace

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